AP3K Knowledge Base

How can we help?

Clear answers for Instagram connections, automations, AI, Inbox, billing, and account controls.

Getting started

Connect Instagram

Connect one Instagram Business or Creator account through Meta's official authorization flow.

  1. 1Open Instagram Account from the workspace menu.
  2. 2Choose Connect Instagram and approve the requested Meta permissions.
  3. 3Return to AP3K and confirm that Comments and Actions both show Ready.
  4. 4Personal Instagram accounts must first be changed to a professional Business or Creator account.

Instagram

Reconnect or add an Instagram account

Reconnect to restore an existing connection. Use Add Instagram account to connect a different profile.

  1. 1Open Instagram Account and select Reconnect Instagram.
  2. 2Sign in to the intended Meta account and approve every required permission.
  3. 3Free includes 1 Instagram account, Pro includes 3, and Business includes 10. Each account has separate automations, contacts, inbox, analytics, and AI knowledge. Monthly reply and AI allowances are shared across your subscription.
  4. 4Reconnecting restores the same account. Use the account menu to add another account; existing accounts and automations stay unchanged.

Automations

Create a comment automation

Choose a post or Reel, define the trigger, then enable only the actions you need.

  1. 1Select Create automation.
  2. 2Choose the Instagram post or Reel and a keyword or Any Comment trigger.
  3. 3In Actions, enable a public reply, AI reply, or DM separately.
  4. 4Opening DM is optional. A final DM can be sent directly, and can include up to three labeled links.
  5. 5Review the Post, Comments, and DM preview, then publish.

Automations

Opening DM, follow request, and final DM

When Send a DM is enabled, write the delivery message. Opening DM and follow request are optional.

  1. 1Opening DM starts the private conversation with a button; leave it off to send the final DM directly.
  2. 2Follow request can ask a person to follow before AP3K sends the final link.
  3. 3Final DM contains the message and up to three button labels and destination URLs.
  4. 4Use the phone preview to check the complete flow before publishing.

Automations

Why an automation did not reply

Check the trigger, activation state, Instagram connection, and usage before changing a live flow.

  1. 1Confirm the automation is Live and attached to the post or Reel you tested.
  2. 2For a keyword trigger, use a comment containing the saved keyword; Any Comment accepts every eligible comment.
  3. 3Open Instagram Account and verify that Comments and Actions show Ready.
  4. 4Check Billing for remaining automated-reply and AI-reply usage.
  5. 5Avoid repeatedly testing with an old comment; create a new eligible comment after publishing changes.

AP3K AI

Set up AP3K AI

AP3K AI is available on Pro and Business and can be enabled independently for comments and DMs.

  1. 1Open AP3K AI and add focused, accurate knowledge notes.
  2. 2Set the role, brand voice, tone, guardrails, and comment-protection choices.
  3. 3Test answers in Playground, then explicitly save useful business facts to Knowledge.
  4. 4Enable AI Replies or AI Comments at workspace level and separately in each automation.
  5. 5AI replies count toward the plan's monthly AI allowance.

AP3K AI

AI safety and comment protection

Control how AI treats abuse, criticism, unanswerable questions, and solicitation.

  1. 1AP3K treats Instagram content as untrusted and never as system instructions.
  2. 2Choose Skip reply or Delete for supported problem categories.
  3. 3Unanswerable questions are skipped rather than guessed.
  4. 4Keep product, price, availability, refund, and policy information current in Knowledge.
  5. 5Review AI behavior before enabling it on a live automation.

AP3K AI

Teach AI about your business

Knowledge gives AI approved facts; Behavior controls how those facts are communicated.

  1. 1Create short knowledge notes for products, services, prices, locations, hours, shipping, refunds, and common questions.
  2. 2Keep each note focused and remove outdated facts.
  3. 3Use Playground to test realistic customer questions across multiple turns.
  4. 4A playground chat is remembered, but it does not change live Knowledge unless you select Save as business knowledge.
  5. 5Never save passwords, API keys, payment-card data, or private customer information.

Inbox

Use the Instagram Inbox

Read conversations, search contacts, and send a manual reply from the connected account.

  1. 1Open Inbox and choose a conversation.
  2. 2Search by Instagram username when needed.
  3. 3Use Refresh if a new message has not appeared yet.
  4. 4Manual replies require a healthy Instagram connection and are subject to Meta messaging rules.

Inbox

Contacts and leads

Contacts records the Instagram people who interact with your connected automations.

  1. 1Open Contacts to search people captured by AP3K.
  2. 2A lead is counted when an eligible automation captures the interaction defined by the flow.
  3. 3A captured contact is not a confirmed sale. Use your store or booking system to verify purchases and bookings.
  4. 4Open an Inbox conversation to review message context and reply manually.
  5. 5Use automation analytics to compare comments, public replies, DMs, and leads.

Billing

Plans, usage, and AI limits

Free is $0; Pro and Business add monthly reply capacity and AP3K AI.

  1. 1Free includes 500 automated actions per month, 1 Instagram account, and up to 5 active automations.
  2. 2Free does not include AI replies.
  3. 3Pro includes 5,000 automated actions and 500 AI replies per month.
  4. 4Business includes 20,000 automated actions and 2,000 AI replies per month.
  5. 5One successful public comment reply or DM counts as one automated action.
  6. 6Open Billing to see current usage; paid subscribers use Manage billing for plan, payment, invoices, or cancellation.

Billing

Billing and subscription help

Checkout and subscription changes are handled securely by Stripe.

  1. 1Choose a plan and billing interval on Billing.
  2. 2Complete payment in Stripe Checkout.
  3. 3Use Manage billing for payment methods, invoices, plan changes, and cancellation.
  4. 4If access does not update after payment, refresh Billing and contact support with the invoice email—never send card details.

Billing

Refer friends and earn AP3K credit

Share the tracked referral link shown in Refer & earn and follow qualification progress there.

  1. 1Copy your personal link from Refer & earn.
  2. 2Your friend must create a new AP3K account through that link, connect Instagram, and complete an eligible paid invoice.
  3. 3Eligible Founding 10 rewards add a $9 AP3K credit to a future Stripe invoice.
  4. 4Self-referrals, duplicates, refunds, disputes, fraud, and accounts without a connected Instagram profile do not qualify.

Account & privacy

Privacy, disconnection, and account deletion

Control the Instagram connection and permanently remove AP3K data from Settings.

  1. 1Use Instagram Account to reconnect or remove the connected profile.
  2. 2Use Settings to manage sign-in and permanent account deletion.
  3. 3Permanent deletion removes campaigns, Instagram connection, leads, activity, billing profile link, and the AP3K account.
  4. 4AP3K never needs your Instagram password, card details, one-time code, or raw API key in support chat.