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Chat Automation/How Chat Automation Works

How Chat Automation Works

On this pageWhat a Chat automation containsWhen to use oneWhat is different from Post automation

AP3K has three quick automation types, distinguished by where the person is when they trigger one:

AutomationFires when someone…
Post automationComments on the selected post or reel.
Story automationPerforms the selected story interaction.
Chat automationSends a matching message to your inbox.

A Chat automation has no post or story attached. It watches incoming DMs and responds when its keyword rule matches.

What a Chat automation contains

  • Trigger: specific keywords or Any incoming DM.
  • Message: plain text, text with button, attachment, or a paid AP3K AI reply.
  • Optional paid steps: Collect info, Ask to follow and Follow up message for saved-message automations.

The editor uses cards and a phone preview. For a branching conversation with choices, custom fields and multiple messages, use Flow builder or a lead-capture template.

When to use one

Chat automation answers a call to action such as “DM me BOOK”. It works for bio instructions, a welcome response, resource delivery or common questions. Choose a Post automation when the trigger is a public comment.

Keep a quick Chat automation for a focused response. Reach for the Flow builder when the next message depends on which choice a person taps, a stored answer, a tag or a condition.

What is different from Post automation

  • No public comment reply: there is no comment to answer.
  • No post picker: the incoming message is the event.
  • No separate opener: the person has already messaged you.

Ready to build one? Create a Chat automation.

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