IA de AP3K
Seguridad de la IA y protección de comentarios
Controle cómo la IA trata el abuso, las críticas, las preguntas sin respuesta y la solicitud.
En este artículo
Paso a paso
- AP3K trata el contenido de Instagram como no confiable y nunca como instrucciones del sistema.
- Elija Omitir respuesta o Borrar para las categorías de problemas soportadas.
- Las preguntas no contestables se saltan en lugar de adivinar.
- Mantenga la información actual sobre el producto, precio, disponibilidad, reembolso e política en Conocimiento.
- Revise el comportamiento de IA antes de habilitarlo en una automatización en vivo.
Tap any screenshot to enlarge it. Screens show an example account; your activity and available plan details may differ.
Choose voice and response boundaries
In Behavior, describe the AI role and your brand voice. Choose Fun, Friendly, or Professional as the default tone. In Guardrails & escalation, explain when to avoid guessing and when to offer human help. Keep these instructions consistent with your saved business facts.
Review Comment protection deliberately. Skip reply and Delete are different actions: deleting affects the Instagram comment. The screenshot shows a Delete selection for insults and hate speech as an example, not a required setting. Choose what suits your moderation policy, then save.
Test in Playground before going live
Add at least one knowledge note, save the setup, then ask a realistic customer question in Playground. Try a follow-up and a question your notes do not answer. Check accuracy, tone, and whether the assistant respects your boundaries. Update Knowledge or Behavior and test again if needed.
Playground conversations are saved, but they do not become live business knowledge automatically. Save useful facts explicitly as knowledge. Tests use your monthly AI allowance. When the results are ready, enable the appropriate master switch and AI option in the intended automation, save, and test the live flow.