Automatizaciones

¿Por qué una automatización no respondió?

Compruebe el gatillo, el estado de activación, la conexión Instagram y el uso antes de cambiar un flujo vivo.

En este artículo

Paso a paso

  1. Confirmar que la automatización está en vivo y conectada al post o Reel que ha probado.
  2. Para activar una palabra clave, utilice un comentario que contenga la palabra clave guardada; Cualquier comentario acepta cada comentario elegible.
  3. Abre Cuenta de Instagram y comprueba los permisos de comentarios y mensajes directos.
  4. Compruebe la facturación para el uso de respuesta automatizada y respuesta AI.
  5. Evite probar repetidamente con un comentario antiguo; cree un nuevo comentario elegible después de publicar cambios.

Tap any screenshot to enlarge it. Screens show an example account; your activity and available plan details may differ.

Preview, publish, and test

Use the builder's phone preview to read the experience as a customer. Check the selected account, trigger, enabled actions, messages, and links, then publish. Test with a fresh, eligible interaction from another Instagram account after activation. For a comment flow, verify the public reply and DM separately.

If a reply is missing, confirm the flow is Live, the interaction matches the saved rule, the Instagram connection is ready, and your usage allowance is available. Correct one issue and test with a new interaction.

Review the live automation

Return to Automations and find the new flow. Confirm the channel, trigger, enabled actions, and Live status. Watch Runs and Leads as interactions arrive. Use Edit to change the setup or Pause to stop it. Check Inbox for the resulting conversation and Home for the wider account totals.

The automation list shows each flow's channel, trigger, actions, runs, leads, and Live or Paused status.

Check connection and permission readiness

After Instagram returns you to AP3K, look for Instagram connected and check the username. Under Instagram capabilities, review Profile & media, Comments, and DMs separately. All permissions ready means the displayed capabilities were granted; it does not publish an automation for you.

If an expected capability is missing, use Reconnect Instagram, review the account and access choices, and return to check again. Once ready, create an automation and test it with a fresh interaction from another Instagram account.

After authorization, AP3K shows Instagram connected and a separate Granted status for Profile & media, Comments, and DMs.