IA de AP3K

Configurar AP3K AI

AP3K AI está disponible en Pro y Business y se puede activar independientemente para comentarios y mensajes directos.

En este artículo

Paso a paso

  1. Abra AP3K AI y añada notas de conocimiento precisas y centradas.
  2. Establezca el papel, la voz de la marca, el tono, las barras de protección y las opciones de protección de comentarios.
  3. Las respuestas de prueba en Playground, a continuación, guardar explícitamente los hechos útiles del negocio al conocimiento.
  4. Elige IA en cada automatización compatible. Los conocimientos y el comportamiento personalizan sus respuestas; no hace falta un interruptor general.
  5. Las respuestas de AI cuentan con el subsidio mensual de AI del plan.

Tap any screenshot to enlarge it. Screens show an example account; your activity and available plan details may differ.

Review readiness in Overview

Read Your AI readiness to see what remains to prepare. Open knowledge takes you to business facts; Open behavior takes you to voice and response rules. AI is ready automatically for eligible automations; add business knowledge and behavior instructions to customize its responses.

Choose AI in each automation that should use it. Updating workspace knowledge does not turn saved-message automations into AI campaigns. Use Save changes after editing the configuration.

AI is available inside eligible automations; business knowledge and behavior customize its answers.

Add reliable business knowledge

In Knowledge, give each note a clear Topic and fill in Facts AI may use. Choose Add knowledge, check that the note appears under Saved knowledge, and save your changes. Keep separate notes for services, prices, delivery, policies, and frequently asked questions so updates stay simple.

Use exact, current facts and say what the assistant should do when information is unknown. The empty state in the screenshot means no knowledge has been added yet. Do not add passwords, payment details, or private customer information.

Add reliable facts under Topic and Facts AI may use.

Choose voice and response boundaries

In Behavior, describe the AI role and your brand voice. Choose Fun, Friendly, or Professional as the default tone. In Guardrails & escalation, explain when to avoid guessing and when to offer human help. Keep these instructions consistent with your saved business facts.

Review Comment protection deliberately. Skip reply and Delete are different actions: deleting affects the Instagram comment. Review the current selection for each category; a screenshot is not a recommended moderation policy. Choose what suits your moderation policy, then save.

Choose an AI role, brand voice, default tone and comment-protection policy.

Test in Playground before going live

Add at least one knowledge note, save the setup, then ask a realistic customer question in Playground. Try a follow-up and a question your notes do not answer. Check accuracy, tone, and whether the assistant respects your boundaries. Update Knowledge or Behavior and test again if needed.

Playground conversations are saved, but they do not become live business knowledge automatically. Save useful facts explicitly as knowledge. Tests use your monthly AI allowance. When the results are ready, select the AI option in the intended automation, save, and test the live flow.

Test saved business knowledge, voice and guardrails before using AI in live conversations.