AP3K AI
AI safety and comment protection
Control how AI treats abuse, criticism, unanswerable questions, and solicitation.
In this article
Step by step
- AP3K treats Instagram content as untrusted and never as system instructions.
- Choose Skip reply or Delete for supported problem categories.
- Unanswerable questions are skipped rather than guessed.
- Keep product, price, availability, refund, and policy information current in Knowledge.
- Review AI behavior before enabling it on a live automation.
Tap any screenshot to enlarge it. Screens show an example account; your activity and available plan details may differ.
Choose voice and response boundaries
In Behavior, describe the AI role and your brand voice. Choose Fun, Friendly, or Professional as the default tone. In Guardrails & escalation, explain when to avoid guessing and when to offer human help. Keep these instructions consistent with your saved business facts.
Review Comment protection deliberately. Skip reply and Delete are different actions: deleting affects the Instagram comment. Review the current selection for each category; a screenshot is not a recommended moderation policy. Choose what suits your moderation policy, then save.
Test in Playground before going live
Add at least one knowledge note, save the setup, then ask a realistic customer question in Playground. Try a follow-up and a question your notes do not answer. Check accuracy, tone, and whether the assistant respects your boundaries. Update Knowledge or Behavior and test again if needed.
Playground conversations are saved, but they do not become live business knowledge automatically. Save useful facts explicitly as knowledge. Tests use your monthly AI allowance. When the results are ready, select the AI option in the intended automation, save, and test the live flow.