Automations

Why an automation did not reply

Check the trigger, activation state, Instagram connection, and usage before changing a live flow.

In this article

Step by step

  1. Confirm the automation is Live and attached to the post or Reel you tested.
  2. For a keyword trigger, use a comment containing the saved keyword; Any Comment accepts every eligible comment.
  3. Open Instagram Account and verify that comment and DM permissions are ready.
  4. Check Billing for remaining automated-reply and AI-reply usage.
  5. Avoid repeatedly testing with an old comment; create a new eligible comment after publishing changes.

Tap any screenshot to enlarge it. Screens show an example account; your activity and available plan details may differ.

Preview, publish, and test

Use the builder's phone preview to read the experience as a customer. Check the selected account, trigger, enabled actions, messages, and links, then publish. Test with a fresh, eligible interaction from another Instagram account after activation. For a comment flow, verify the public reply and DM separately.

If a reply is missing, confirm the flow is Live, the interaction matches the saved rule, the Instagram connection is ready, and your usage allowance is available. Correct one issue and test with a new interaction.

Review the live automation

Return to Automations and find the new flow. Confirm the channel, trigger, enabled actions, and Enabled status. Watch Runs and Leads as interactions arrive. Use Edit to change the setup or Pause to stop it. Check Inbox for the resulting conversation and Home for the wider account totals.

Filter All, Basic or Flow automations and review triggers, successful runs and enabled status.

Check connection and permission readiness

After Instagram returns you to the AP3K dashboard, check the username and open Manage account. Review Comments ready and DMs ready on the connected profile. A healthy connection does not publish an automation for you.

If an expected capability is missing, use Reconnect Instagram, review the account and access choices, and return to check again. Once ready, create an automation and test it with a fresh interaction from another Instagram account.

The connected @ap3kautomation profile with Comments ready and DMs ready badges.