Support and repeat questions

Answer Routine Instagram Questions With Clear Boundaries

Use approved response copy and optional AI knowledge for suitable Instagram questions, while keeping exceptions and business decisions under human control.

Accuracy comes before tone. Maintain the facts, test difficult questions and give people a useful route when automation cannot answer.

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500 automated actions/month · 1 Instagram account · 5 active automations

Real Instagram automation example

How it works

A workflow your team can explain.

1

Define the supported questions

Start with stable product facts and routine instructions rather than account-specific decisions.

2

Maintain approved knowledge

Remove conflicting or outdated details and keep sensitive information out of general AI knowledge.

3

Test answers and fallbacks

Check normal questions, ambiguous wording and requests the responder should not fulfill.

4

Review and improve

Sample real replies, correct factual issues and keep a clear human support route.

Simple pricing

Start free. Save more annually.

One Instagram account, 500 automated actions and up to five active automations on Free. Upgrade when your audience or AI usage grows.

Free

Start real comment-to-DM automation with a useful monthly allowance.

$0

No credit card required

1 Instagram Business or Creator account
Up to 5 active automations
500 automated actions/month
No AI replies
Keyword + Any Comment triggers
Comment replies + DMs
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Most popular

Pro

For creators running serious comment-to-DM automation.

$79per year, billed annually

Monthly equivalent: $6.58

Everything in Free
Up to 3 Instagram accounts
5,000 automated actions/month
500 AI replies/month
AI tone, instructions, and comment protection
Lead tracking and full analytics
Choose Pro

Business

For high-volume creators and brands running heavier automation.

$279per year, billed annually

Monthly equivalent: $23.25

Everything in Pro
Up to 10 Instagram accounts
20,000 automated actions/month
2,000 AI replies/month
High-volume comment and DM automation
Monthly AI and automation usage resets automatically
Choose Business

One public reply + one DM = 2 actions. Additional messages use additional actions. Prices are in USD.

Practical uses

Built around an outcome, not a diagram.

Setup guidance

Point people to current instructions and explain supported product behavior.

Routine product questions

Use verified facts for questions about capabilities and direct people to current plan information.

Exception handling

Provide an honest fallback for complaints, account-specific issues and unsupported requests.

Know the limits before launch.

Reliable automation starts with accurate expectations.

  • Connect an authorized Instagram Business or Creator account. Platform permissions and messaging rules still apply.
  • Eligible new interactions after activation trigger the configured workflow; old comments are not processed retroactively.
  • A successful public reply and a successful DM each count as one automated action. Check current plans for allowances.
  • This is not a claim of a full help-desk ticketing system, automatic refunds, guaranteed answer accuracy or a support staffing scheduler. AI availability and allowances depend on current plans and configuration.

FAQ

Questions before you automate.

Should every response use AI?+

No. Use fixed copy when the answer or link must remain exact. AI is appropriate only where approved knowledge and review support flexible wording.

Can AI make billing or refund decisions?+

Do not delegate unsupported business commitments to generated replies. Route those cases to an authorized person and the appropriate support process.

How should I evaluate answer quality?+

Use a representative question set and check accuracy, relevance, unsupported promises and the usefulness of the next step.

Build your first AP3K automation free.

500 automated actions every month. No credit card required.

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