Remove Conflicting Facts From Your Instagram AI Knowledge

Start with questions the assistant is meant to answer. Keep one current statement for each fact and remove superseded versions. Separate internal notes from customer-facing facts so an explanation written for staff does not become a public promise.

1. 1Step 1Inventory duplicated or contradictory statements.
2. 2Step 2Replace drafts with approved product facts.
3. 3Step 3Test the questions most likely to expose contradictions.

If one paragraph says a feature is planned and another calls it available, resolve the product status first. Do not ask the assistant to guess which paragraph is newer.

Do not insert private credentials or customer-specific records into general business knowledge. Use the minimum information needed for approved answers.

AP3K combines configured response workflows with optional AI features. Use saved copy when an exact answer is required, and maintain approved knowledge when using AI. An automated answer should remain within the product facts and business commitments you can verify. Account access, supported triggers and platform messaging restrictions still apply. Test both a normal request and a question the responder should not answer before expanding its scope.

Track corrections needed in test answers. A useful update reduces contradictions without making previously supported questions harder to answer.

• Approved knowledge has no conflicting or obsolete facts.
• Unsupported questions have a useful, truthful fallback.
• A human reviewer checks accuracy separately from tone and delivery.

Use the next guide for a related decision, or browse the topic library to choose a different workflow.