AP3K KI
KI über Ihr Unternehmen unterrichten
Wissen gibt KI genehmigte Fakten; Verhalten kontrolliert, wie diese Fakten kommuniziert werden.
In diesem Artikel
Schritt für Schritt
- Erstellen Sie kurze Wissensnotizen für Produkte, Dienstleistungen, Preise, Orte, Stunden, Versand, Rückerstattungen und gemeinsame Fragen.
- Halten Sie jede Note konzentriert und entfernen Sie veraltete Fakten.
- Verwenden Sie Spielplatz, um realistische Kundenfragen über mehrere Runden zu testen.
- Ein Spielplatz-Chat wird erinnert, aber es ändert nicht Live-Wissen, es sei denn, Sie wählen Speichern als Business-Wissen.
- Speichern Sie niemals Passwörter, API Schlüssel, Zahlungskartendaten oder private Kundeninformationen.
Tap any screenshot to enlarge it. Screens show an example account; your activity and available plan details may differ.
Add reliable business knowledge
In Knowledge, give each note a clear Topic and fill in Facts AI may use. Choose Add knowledge, check that the note appears under Saved knowledge, and save your changes. Keep separate notes for services, prices, delivery, policies, and frequently asked questions so updates stay simple.
Use exact, current facts and say what the assistant should do when information is unknown. The empty state in the screenshot means no knowledge has been added yet. Do not add passwords, payment details, or private customer information.
Test in Playground before going live
Add at least one knowledge note, save the setup, then ask a realistic customer question in Playground. Try a follow-up and a question your notes do not answer. Check accuracy, tone, and whether the assistant respects your boundaries. Update Knowledge or Behavior and test again if needed.
Playground conversations are saved, but they do not become live business knowledge automatically. Save useful facts explicitly as knowledge. Tests use your monthly AI allowance. When the results are ready, enable the appropriate master switch and AI option in the intended automation, save, and test the live flow.